> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callprep.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & support

> How to get help with the CallPrep API.

## Support channels

| Plan    | Channel                 | Response time |
| ------- | ----------------------- | ------------- |
| Free    | Email                   | 48h           |
| Starter | Email                   | 48h           |
| Growth  | Email + Slack/WhatsApp  | 24h           |
| Scale   | Dedicated Slack channel | Priority      |

## Email support

[hello@callprep.app](mailto:hello@callprep.app)

When reporting an issue, please include:

* Your `research_id` (if applicable)
* The email address you were researching
* The error code or unexpected behaviour you observed
* Timestamp of the issue

## Reporting bugs

Found a bug? Email [hello@callprep.app](mailto:hello@callprep.app) with:

* Steps to reproduce
* Expected vs actual behaviour
* `research_id` if relevant

## Feature requests

We love hearing from users. Send feature requests to
[hello@callprep.app](mailto:hello@callprep.app) with subject line `Feature request: ...`

## Status page

Check real-time API status at [status.callprep.app](https://status.callprep.app).
Subscribe to get notified about incidents and maintenance.