> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callprep.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about the CallPrep API.

<AccordionGroup>
  <Accordion title="How long does a research request take?">
    Typically **20–60 seconds**. If the prospect was recently researched, results
    may return much faster — sometimes in under 2 seconds.
  </Accordion>

  <Accordion title="What happens if a prospect can't be found?">
    If no data is found for the provided email, the pipeline still attempts to
    enrich the company via the email domain and generate AI insights from
    available data. The `status` will still be `completed`, but some fields like
    `summary` or `opening_talk` may be `null`.
  </Accordion>

  <Accordion title="Does polling GET /research-status consume credits?">
    No. Only `POST /research` consumes 1 credit. You can poll `GET
          /research-status` as many times as needed without any credit impact.
  </Accordion>

  <Accordion title="Can I submit the same email multiple times?">
    Yes. CallPrep caches enriched data per `(email, product)` combination.
    Subsequent requests for the same email return data much faster. A credit is
    still consumed per request — but the response may be near-instant.
  </Accordion>

  <Accordion title="What languages are supported for AI-generated content?">
    All AI-generated fields (`summary`, `opening_talk`, `synergy_points`, etc.)
    are generated in the language set in your account preferences. Supported
    languages: English, Polish, German, French, Spanish, Italian, Portuguese,
    Dutch. Source data is always translated to your preferred language.
  </Accordion>

  <Accordion title="Are decision makers available on all plans?">
    No. Decision makers are a **plan-gated feature** available on Growth and Scale
    plans. If your plan doesn't include this feature, `decision_makers` will be an
    empty array. You can check your plan on the
    [Billing](https://call-prep-api.vercel.app/billing) page.
  </Accordion>

  <Accordion title="What is company_linkedin_url used for?">
    By default, CallPrep auto-detects the company LinkedIn URL from the enrichment
    data. Providing `company_linkedin_url` in your request overrides
    auto-detection — useful when the prospect's profile doesn't link to the
    correct company page.
  </Accordion>

  <Accordion title="Is my data shared between users?">
    No. All enriched data is scoped to your account and product. Different users
    never see each other's data, even for the same email address.
  </Accordion>

  <Accordion title="What should I do if status stays in 'processing' for a long time?">
    If `status` remains `processing` for more than 3 minutes, the job will
    automatically transition to `failed`. You can then resubmit the same request.
    If this happens repeatedly, please contact
    [hello@callprep.app](mailto:hello@callprep.app) with the `research_id`.
  </Accordion>

  <Accordion title="Can I get a refund if a research job fails?">
    Yes — credits are refunded automatically when a job fails due to an
    infrastructure error. For other cases, contact
    [hello@callprep.app](mailto:hello@callprep.app) with the `research_id`.
  </Accordion>

  <Accordion title="What is the synergy_points field?">
    `synergy_points` is an AI-generated list of 4 connections between the
    prospect's company and **your product** — based on the product context tied to
    your API key. This field is unique to CallPrep and personalised per API key,
    not generic advice.
  </Accordion>

  <Accordion title="How do I update my product context?">
    Go to [API Keys](https://call-prep-api.vercel.app/api-keys) in the dashboard,
    find your key, and edit the product settings. Changes apply to all future
    research requests using that key. Existing cached data is not affected.
  </Accordion>
</AccordionGroup>