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Four places answer almost every question about an Autopilot. In order:
  1. The row on the Autopilot list — counters and the delivery chip
  2. Activity — one lead’s timeline, with the reason for every skip
  3. The queue — leads that have not matched anything yet
  4. Upcoming sends and the capacity bars — what is scheduled and what is behind

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The row

Each Autopilot shows leads · active · responded · closed and a responded rate. The delivery chip appears only when leads are sitting uncontacted — it stays quiet when everything is moving, so when it does speak it is worth reading. Expanding it shows how many leads are waiting for a first message, and how many of this Autopilot’s leads are reachable per channel.
Low reach on a channel is a configuration answer, not a fault: prospected lists rarely have phone numbers or Telegram handles, inbound sign-ups usually do.

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Activity — one lead at a time

Activity on an Autopilot opens the lead list. Filter by outcome — active, responded, closed, failed — or search by name, email or company. Expanding a lead shows its timeline: every touch, in order, with the channel, the step, when it was scheduled, when it was sent, the message that actually went out, and — where something did not happen — the reason.

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Why a message was skipped

Nothing is skipped silently. These are the reasons you will actually see:

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What is not a skip

A message held back by the daily limit, the sending window, or a weekend is rescheduled, not skipped — it moves to the next available slot and keeps its place. If your queue is deep, “not sent yet” is far more common than “not sending”.

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Why a sequence ended

The lead row carries the reason: Lead replied, Connected on a call, Meeting booked, LinkedIn invite accepted, CRM property changed, Lead unsubscribed, Closed manually, No reachable channel, Fell too far behind its schedule, Domain is on the excluded list, Its Autopilot was archived. The first four are wins — see What stops a sequence.

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The queue — leads that matched nothing yet

At the bottom of the Autopilot list: Queue — N waiting.
  • Waiting — the lead was created but matched no filter yet, and is re-checked as its CRM data arrives. Each row shows roughly how long it has left.
  • Abandoned — the wait time ran out and nothing matched. No research was run and no credit was spent.
Abandoned is the normal end for leads you never intended to contact. If leads you did intend to contact land there, the filter is the thing to look at — compare it against the property values those contacts actually have. Depending on your account, abandoned leads can be reprocessed (run through the filters again as they are now) or sent to a specific Autopilot by hand. Both research the lead and spend a credit at that point.

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Capacity and upcoming sends

The capacity bars show what today’s limits allow across your LinkedIn seats and mailboxes, and how much is already used. Under them, the queue depth: how much is waiting behind the cap, and roughly how long it will take to clear at the current limits. Upcoming sends lists everything scheduled, nearest first, grouped by day and filterable by channel — in the order the sender will actually work through it: first messages before follow-ups.
Dates in that list are intentions, not promises. Anything that does not fit a day’s limit moves forward. If the queue is weeks deep, the fix is a higher daily limit, another mailbox or seat, or fewer leads — not waiting.

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Finding one lead

The search box above the Autopilot list answers two questions at once: it filters Autopilots by name, and it finds a lead by email, first or last name, or company — telling you which Autopilot they are in, including archived ones. Clicking a result opens that Autopilot’s Activity with the lead’s address already filled in.

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Closing a lead by hand

Under a lead’s timeline in Activity: close ends that lead’s sequence on every channel and cancels everything still queued for them.
  • It cannot be undone — the lead comes back the way it arrived, through your CRM.
  • It does not retract a win: a lead who already replied stays counted as responded.
  • It changes nothing else about the Autopilot; every other lead carries on.

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Nothing is sending at all

Work down this list:
  1. Is the Autopilot switched on? The list shows it plainly.
  2. Is a channel connected, verified, and not paused? A paused mailbox or seat sends nothing.
  3. Email only: is the sender identity complete? Incomplete identity holds every email step and shows an “Emails are on hold” banner.
  4. Are leads arriving at all? If the queue is empty and no leads are enrolled, the problem is upstream — see HubSpot troubleshooting.
  5. Are leads enrolled but nothing scheduled? Check the delivery chip on the row for the reachability of each channel.
  6. Is everything simply queued? Open Upcoming sends and the capacity bars.

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Frequently asked questions

Either its next touch is genuinely days away, or its messages are behind the daily limit. Expand the lead: a scheduled date in the future is the first case, a date in the past that keeps moving is the second.
Check the delivery chip on the row: if very few of its leads have a phone number in your CRM, that channel cannot work for this audience, and the fix is in HubSpot rather than in the Autopilot.
Yes — expand the lead in Activity. Each sent touch carries the real body, not a reconstruction. If it was shortened to fit a channel limit, the timeline says so.
The lead matched the Autopilot but has no address on any channel it uses — for example a LinkedIn-only Autopilot and a lead with no LinkedIn profile. The sequence is closed immediately rather than left pending forever.
A message drifted further past its planned date than the limit you set under Autopilot settings, so it was dropped instead of arriving badly out of context. That limit is off by default — see Settings.