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Typically 20–60 seconds. If the prospect was recently researched, results may return much faster — sometimes in under 2 seconds.
If no data is found for the provided email, the pipeline still attempts to enrich the company via the email domain and generate AI insights from available data. The status will still be completed, but some fields like summary or opening_talk may be null.
No. Only POST /research consumes 1 credit. You can poll GET /research-status as many times as needed without any credit impact.
Yes. CallPrep caches enriched data per (email, product) combination. Subsequent requests for the same email return data much faster. A credit is still consumed per request — but the response may be near-instant.
All AI-generated fields (summary, opening_talk, synergy_points, etc.) are generated in the language set in your account preferences. Supported languages: English, Polish, German, French, Spanish, Italian, Portuguese, Dutch. Source data is always translated to your preferred language.
No. Decision makers are a plan-gated feature available on the BDR plan and above. If your plan doesn’t include this feature, decision_makers will be an empty array. You can check your plan on the Billing page.
By default, CallPrep auto-detects the company LinkedIn URL from the enrichment data. Providing company_linkedin_url in your request overrides auto-detection — useful when the prospect’s profile doesn’t link to the correct company page.
No. All enriched data is scoped to your account and product. Different users never see each other’s data, even for the same email address.
A job stuck in processing is failed automatically after 10 minutes. Most research finishes in well under a minute, so anything past a couple of minutes is already unusual. You can then resubmit the same request. If this happens repeatedly, please contact hello@callprep.app with the research_id.
Yes — credits are refunded automatically when a job fails due to an infrastructure error. For other cases, contact hello@callprep.app with the research_id.
synergy_points is an AI-generated list of 4 connections between the prospect’s company and your product — based on the product context tied to your API key. This field is unique to CallPrep and personalised per API key, not generic advice.
Go to Settings → Product in the dashboard. Your account has one product, used by the API, the Chrome extension and the Autopilot alike. Changes apply to everything generated from then on; research already cached is not rewritten.