Queue wait time
2, 6, 12, 24 or 48 hours. Default: 6. Contacts are often created before the data that qualifies them — someone signs up, the contact appears, and the onboarding answers your filter needs arrive minutes or hours later. So a contact that matches nothing yet waits in the queue and is re-checked as its CRM data arrives: every minute for the first quarter of an hour, then less often, until this window runs out. Then it is abandoned — never researched, no credit spent.If you have a fallback Autopilot, it gets the last look at the lead at the
end of this window, and takes it if its own filter matches.
Drop messages that fall too far behind
Off, 7, 14, 30 or 60 days. Default: off. When there is more to send than the daily limits allow, messages move forward rather than being dropped. Usually that is right. But a follow-up written for “three days after the intro” landing five weeks later is worse than not landing: it reads as though nobody was paying attention. This is lateness, not age — how far past its planned date a message is. Fourteen days behind plan means the same thing in a two-week sequence and a two-month one. Leads dropped this way end with Fell too far behind its schedule in Activity.Addresses to skip
Both off by default. Each one narrows who your Autopilots contact, and narrowing is a choice — so neither is on unless you say so.
Both are checked before anything else, so a skipped lead costs no research and
no credit, and appears with its reason in the HubSpot intake log.
Turning either setting on does not touch leads already enrolled, and turning one
off does not go back for leads it skipped earlier — those come back the way any
lead does, through your CRM.
Related settings elsewhere
Frequently asked questions
Does the queue wait time cost me anything?
Does the queue wait time cost me anything?
No. A lead in the queue has not been researched — that is the whole point of the
wait. Credits are spent at the moment a filter matches.
I set the wait to 48 hours. Do leads sit unresearched for two days?
I set the wait to 48 hours. Do leads sit unresearched for two days?
Only leads that match nothing. A lead matching a filter is researched and
enrolled within about a minute, whatever the wait time is set to.
Are these settings per Autopilot?
Are these settings per Autopilot?
No — all three are account-wide. Per-Autopilot decisions (filter, channels,
voice, stop conditions) live in the builder.